The Astro Group is committed to addressing any queries or concerns regarding the Group or your AJA securityholding. If we are unable to resolve your query to your satisfaction or if you wish to make a formal complaint, a complaint resolution process is in place to address your concerns. We are committed to addressing any complaint promptly.
If you wish to discuss any query or complaint you can contact us in the following ways:
Telephone: +61 2 8987 3900
Fax: +61 2 8987 3999
Address: Compliance Manager
Astro Japan Property Group
Suite 1, Level 14
50 Pitt Street
Sydney NSW 2000
Independent Dispute Resolution
If you are dissatisified with the process we have undertaken to resolve your complaint or with the result of the investigation, you may be able to refer your complaint to the Financial Ombudsman Service (FOS) which is an independent dispute resolution scheme. FOS offers you a free and independent dispute resolution service that can consider complaints about the Astro Group.
For further information and contact details, please go to their website at www.fos.org.au.